The Challenge
Helped 100+ leaders at the UK National Housing Summit, learn why starting with insights can unlock impactful innovation and build powerful customer-centric organizations.
Reflection & Alignment Exercises
Innovation Mindsets & Behaviours
Highlighted the value of both a Learner and a Knower’s mindset when it comes to unlocking impactful innovation.
Customer-Centricity Exercises
Led interactive group exercises to demonstrate how to find and understand customer (tenant) problems that could drive future innovation.
Insights for Innovation
Lead interactive group exercises to demonstrate why insights are at the heart of truly disruptive innovation.
Success Formula
Helped groups shape a starter strategy to bring these approaches back into their organizations.
Customer-Centric Innovation Stories
Told stories on famous customer-centric organizations that gained market value by focusing on their customer needs first.